shipping & returns

SunSafe_Australia_Australia_Post_Logo

Weight-Based Pricing with a Benefit:

We now cap the weight for shipping charges at 500 grams. For orders exceeding this weight, SunSafe Australia will cover the additional shipping costs. This means more savings for you, especially on larger orders, ensuring that you get more value with every purchase.

Shipping Options Within Australia:

  • Standard Delivery: Estimated 7-10 business days, complete with full tracking and signature on delivery. Our parcels are dispatched from Western Australia, and while delivery times can vary—especially to rural areas like QLD, Tasmania, and the Northern Territory—this road freight option is perfect for non-urgent, everyday purchases.

  • Express Delivery: For $15.00, this upgrade provides a faster service, with estimated delivery times of 2-5 business days. Parcels are airfreighted overnight directly to your capital city, dramatically reducing wait times. Ideal for when you need your items quickly.

Stay Connected with Real-Time Updates:

We utilise your mobile phone number and email address to keep you informed from the moment your order is placed until it arrives at your doorstep. Our carriers provide email and text message updates about the status of your delivery. While the default delivery setting requires a signature, you can modify this preference to suit your needs once shipment notifications begin.

Commitment to Excellence:

We aim to pack and ship all orders within 3 business days, excluding custom-made items such as Newcastle Hats. Note that processing times for custom orders may vary.

At SunSafe Australia, your satisfaction drives our efforts. We are committed to ensuring that your products arrive on time and in perfect condition. Our revised shipping policy is designed to offer you maximum flexibility and cost-effectiveness, adapting to your specific requirements.

Shipping within Australia

Flexible and Tailored Shipping Rates

At SunSafe Australia, we understand the importance of reliable and cost-effective shipping. That’s why we’ve introduced a dynamic freight policy where shipping costs are calculated based on the weight of your items and your location. This ensures that you pay a fair price for delivery, reflecting only the necessary costs.

shipping Worldwide

Dynamic Freight Policy

At SunSafe Australia, we're committed to making sun safety accessible worldwide. Our dynamic freight policy ensures that shipping costs are calculated based on your location and the total weight of your order. To make this even more advantageous:

  • Weight Cap Benefit: We cap shipping charges at 500 grams. For orders exceeding this weight, SunSafe Australia will cover the additional shipping costs, making it more cost-effective for you to receive our products no matter where you are.

Global Shipping Partners

We utilise Australia Post and EMS for express deliveries, transitioning to local carriers like NZ Post, USPS, Canada Post, and Royal Mail once parcels clear customs. This seamless transition ensures reliable tracking and timely delivery of your orders.

  • Standard and Express Options: Choose the shipping option that best suits your needs at checkout, where full pricing details are available.

  • Estimated Delivery Times: Generally, international orders are delivered within 7-12 business days for standard shipping, with express options available for quicker delivery.

Customs, Taxes, and Duties

Please note that our customers are responsible for any taxes and duties payable in their respective countries. These charges are not included in the order cost and can be checked locally before placing your order.

Tracking Your Order

Once your order clears customs, you can continue to track its progress via the website of your local postal service using the tracking number provided by us. This ensures you always know where your sun protection products are and when they will arrive.

Your Sun Protection, Delivered Worldwide

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Returns Policy & Information at SunSafe Australia

60-Day Returns At SunSafe Australia, we are committed to your satisfaction. We offer a 60-day return policy for all items, provided they are returned in their original, resellable condition—unworn, unused, and with all original tags attached. SunSafe Australia does not offer exchanges, only returns and refunds. Once you have initiated your return, If you require an exchange, please take this opportunity to order your new replacement products now.

Return Conditions

  • Original Condition: Items must be returned as received, with no signs of wear or use, and with all original tags and packaging intact.

  • Restocking Fee: Returns that do not meet our standards (including items that require cleaning, ironing, or re-tagging) will incur a 10% restocking fee per item.

Return Process

  • Initiate Your Return: Complete the enclosed return form with details including your name, order number, and reason for the return. Place this form inside your return package.

  • Return Shipping: Customers are responsible for all return shipping costs unless the item is faulty, incorrect, or damaged upon receipt. In such cases, we will cover the return shipping costs.

  • Packaging: You may reuse the original packaging if it is in good condition. Otherwise, please ensure the returned items are well-protected during transit.

Refunds

  • Processing Time: Returns are processed within 3 to 5 days after receipt. Please note, that refunds exclude original shipping costs and can take up to 14 days to be credited back to your original payment method. PayPal refunds may appear instantly, whereas bank and credit card refunds may take longer.

No Exchanges, Only Refunds We do not offer direct exchanges. If you require a different item, please place a new order for your replacement product immediately after initiating your return.

Additional Notes

  • No Prior Contact Needed: Simply send back your return with the completed form. Returns without accompanying paperwork will not be processed and will be returned to the sender.

  • Postage Costs: Postage costs are non-refundable. Ensure that your return is packaged securely to avoid any damage during transit.

return address

Please send your item/s back to us at the address below:

SunSafe Australia Pty Ltd

PO BOX 463

KALAMUNDA WA 6076

AUSTRALIA

MissED DELIVERIES

What Happens If You Miss Your Delivery?

If you are not home to sign for your parcel or if there isn't a secure location for Australia Post to leave the package, it will be taken to the nearest Post Office.

Collection from Post Office:

  • Time Frame: You have 10 business days to collect your parcel. After this period, uncollected items will be returned to sender.

  • Identification Required: When collecting your parcel, please provide ID to verify that you are either:

    • The person to whom the parcel is addressed (the 'addressee')

    • Someone authorised to collect on the addressee’s behalf

Unclaimed or Incorrectly Addressed Orders:

  • Redelivery Fee: Orders returned to sender due to an incorrect address provided by the customer, or failure to pick up from the Post Office, will incur a redelivery fee of $10.00.

  • Refunds: If you opt for a refund instead of a redelivery, please note that the original shipping charges are non-refundable.